Refund Policy

For all cakes a non-refundable deposit of 50% is required to secure your order. Short notice orders placed within one week of the date, are the exception to this; they should be paid in full at the time of ordering.

If cakes are cancelled with 2 weeks notice unused deposits may be used as a credit.

Due to the handcrafted nature of our products, we are unable to provide refunds or exchanges of custom cakes.

Allergens Found in our business:

• Nuts and Nut By-Products
• Eggs and Egg By-Products
• FD&C Yellow #5
• Wheat

Once you or a designated party has picked up an order, it is considered “accepted” – we will ask you to make sure that everything is correct such as the design, spelling, date etc.

Refunds requested due to decorating style, writing, colour, shade or general design will not be given after collecting your cake. In some instances you may bring the cake back for design adjustments.

All cakes are the responsibility of the customer once it leaves our premises.

We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly.